FREQUENTLY ASKED QUESTIONS

Do you offer reshoots or refunds??? 

No. I will show you photos throughout the shoot to make sure that you are happy with the direction of the shots, hair/make up, and looks. 

That is your opportunity to let us know what you want and need. Due to time and studio costs there are no refunds or reshoots. 

 

When do I receive my photos? Do I own them?

Typically, within 10 days from the date of your session, you will receive online proofs of your session. Your initial gallery will be low resolution raw images measuring 1200 pixels, at 240 per inch (PPI). This is plenty large enough for online usage such as social media and casting sites. Yes you own those images, and you may do as you wish with them. Of course, Heather & your make up artist always appreciate a photo credit.

Heather  will not release high resolution images (1200 pixels by 6000 pixels) unless they are properly retouched.  The rate for retouching is $40 per images. 

Do I need to book hair and makeup?

Hair and make up are highly recommended.  All of our make up artists are skilled in film and television.

$200 for 3 looks ($25 each additional)

 

Can I do my own hair and makeup, or bring my own hair and makeup artist?​​

Yes.

Do we need to meet before the shoot?

No, it's not necessary to meet prior to your scheduled appointment. We will send you the information you need to prepare well ahead of your shoot. 

However, if you would like to discuss via phone this can be arranged. ​

 

What should I wear?

We will send you all the information that you need to prepare well ahead of your shoot.

 

Can I bring my own music?

Yes, of course you can bring music-whatever puts you in the mood. We also have a selection of music at the studio.

Can I pay by credit card?

Currently, we accept venmo for deposits and cash or check the day of shoot. 

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